Snow-Boots.com - Guarantee
Guarantee: Money back guarantee
We guarantee every item in our online store. If for any reason you are not completely satisfied with your purchase, return it for a prompt exchange or refund.

Return
You have the right to cancel the contract, without giving a reason, within 14 days. The cancellation period expires after 14 days from the day when you or a third party, other than the transporter and designated by you, takes physical possession of the goods. To exercise your right to cancellation, you must inform Rabanser s.n.c. Rezia 63 I-39046 Ortisei (BZ) Italia of your decision to cancel the present contract via an explicit declaration (for example a letter sent by post, fax to +39 0471 796176 or email to info@snow-boots.com. To this end, you may use the attached cancellation letter, although it is not compulsory. You can also complete the cancellation - return form on this website, or you can send any other explicit declaration to our website www.snow-boots.com.  If you should choose this option, we will email you an acknowledgment of receipt. We remember you that the shoes have to be in perfect conditions and in the original Box or nylon sack. Do not return wear shoes. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. In order to comply with the cancellation period, you need only send the communication relating to the exercising of your right to cancellation before expiry of the cancellation period. If you withdraw from this contract, you will receive a refund of all payments that you have made to us, including shipping costs (except for any supplementary costs arising from any choice of a more expensive shipping method than the standard method that we offer), without undue delay and in all cases not later than 14 days from the day when we were informed of your decision to cancel this contract. Such refunds will be made using the same payment method that you used for the original transaction, unless you expressly agreed otherwise; in any case you should not incur any fees as a result of such a refund. The refund may be suspended until the goods are received or until we receive proof of posting of the goods by the customer, whichever is received first. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. The time limit will be respected if you return the goods before expiry of the 14 day period. The direct costs of return of the goods will be payable by you. We remember you that the shoes have to be in perfect conditions and in the original Box or Nylon Sack. Do not return wear shoes.

Exchange
Please make a new order with the size you want to have and after we get the return shoes back, we will credit your card.
Otherwise we will wait till we get the shoes back and then we will send you the right size.

Print the form page and enclose it with the returned merchandise. 

Send your package to: 
Rabanser Shoes - snow-boots.com Italy
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia
39046 Ortisei (BZ)
Italy Europe
P.Iva IT 01391430210

We are Authorized Dealers, Rabanser Shoes - snow-boots.com Italy is a authorized dealer for all products offered on our site. All products sold carry full manufacturers guarantee. We sell only the best quality products, made by the finest companies, and stand behind every pair we sell. Please contact us immediately in the unlikely event that you have a problem. Rabanser Shoes - snow-boots.com Italy provides all customers the very best personal service available. We want you to be completely satisfied with every purchase.

Colors and Textures: We cannot guarantee item color and/or texture as it appears on our website. Colors and textures may be influenced by the individual computer and color settings in which the items are viewed. We recommend adjusting your computer's color settings to a minimum palette of 256 colors. For the highest quality, please set your computer's resolution to AT LEAST 16-bit color. Thank you.

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